High speed broadband firms are slow to deliver

The overwhelming majority of high speed broadband companies are failing to deliver the services their advertising promises.

Only one in five homes is getting the speed they signed up for according to research conducted by MoneySupermarket.com.

Over 43,000 broadband users were interviewed and of the chief culprits identified was Sky. Only 6% of Sky broadband customers achieved 16Mb speed in the Sky “up to 16Mb” package.

TalkTalk, Orange and BT offer an 8Mb package yet less than half of their customers get this speed.