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Have you looked through the window of your website?

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You might have heard the phrase, ‘Your website is a shop window’ (see DBS’ previous blog), but what does that mean in reality?

You’ve spotted the shop amongst a host of other shops (online), you look through the window to see what’s on offer - you need reasons to stick around and explore, correct?

It’s not about “who you are” – it’s about “how you can help”

Websites, like shop windows, need a personality. Your website already covers what you do, however content marketing is about the promise your brand makes; it’s about empathizing with the customer, offering helpful, engaging information that affects the customer, and convincing the customer that you are the right person for the job. Customers want to spend time with content that appeals to them, not swamped with sales talk.

How can you positively impact customers?

Since people want their needs met, they’ll inspect the landing page to see if there’s anything of value or interest to them – as you would in a shop. By only focusing on what you do this won’t ‘speak’ to people or appeal to them. So the trick is to write about the customer and how your service solves problems, or gives prospective customers what they are looking for.

 

“Brian wants to buy a new television, he visits various websites that clearly state what their televisions offer, and that their products are reliable and trustworthy. However one site stands out, this site offers helpful advice on choosing your TV and ensuring that he buys one that meets his specific requirements. As a result, that website has now made an impact on Brian – this company clearly knows what they’re talking about and they’re spending time on helping customers – Brian orders his new TV from them!”

Agree? Disagree? Do let James Hopkins know what you think by commenting below.

7 comments so far, add yours below!

  1. Great first blogpost Jo, and nice looking too! I think the title "It’s not about 'who you are' – it’s about 'how you can help'" sums it up nicely. Customers need to have faith in you - if your site offers helpful advice, is knowledgeable and informative it is going to impact a customer far more than a site that just tries to sell, sell, sell. Know your customer, and answer their questions before they've even asked them.

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  2. Engagement marketing is the way forward with great website content that informs, entertains and supports customers/prospects at every stage of the sales funnel.

    Even TV commercials now seem to tell a story and engage rather than utilising a blatant sales message.

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  3. Customers are always going to be much happier engaging with someone who appears to have their interests at heart, so a content strategy that seeks to help make customers make an informed decision will always help sell products or services.

    Simply focusing on facts and figures, even when impressive, will turn off many potential customers who don't have the prior knowledge to interpret them.

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  4. Great points, it's all about discovering how to capture your customers attention and how best to offer them valuable information. Instead of interrupting them, we try to add value to their experiences.

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  5. Great article from our new team member

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  6. Well said Jo, I'm always telling people that their website is their shop window.

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  7. Provide what the customer wants, simple but effective, sound advice! Not only are more visitors going to 'warm' to your site because you're providing what they want but they're more likely to share your content / web page with other people. Become a leader, not a follower!

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