Tel 01522 811688
Freephone 0800 988 8366

Helping businesses increase revenue online

Google Ads: Google confirms payment issue


Sankt-Petersburg, Russia, August 31, 2018: Google Ads AdWords application icon on Apple iPhone X screen close-up. Google Ad Words icon. Google ads Adwords application. Social media networkGoogle has confirmed that they are aware of a payment issue that has caused identical payments to be collected twice within some Google Ads accounts. The issue is connected with how they process direct debit payments.

A number of Google Accounts have been affected and Google’s technical team are presently working to resolve the issue.

As of yet, Google has not provided a statement on what will happen next as a decision hasn’t been made regarding this but we will be staying in regular contact with Google until this is resolved.

Share on...

Cookie Consent Update- Is your business compliant?


hand about to click on Accept Cookie pop-up message

On 3rd July 2019, the ICO (the UK data protection authority) updated their guidance on the rules regarding the use of cookies and other similar technologies. Here, we discuss in further detail what these new guidelines include and whether you your business needs to make any changes to your website in order to be completely compliant.

What are cookies?
Cookies are text files which typically contain 2 pieces of information: a site name and unique user. They work when you visit a site that uses cookies for the first time, as a cookie is then downloaded onto your computer. The next time you visit that site, the computer checks to see if that cookie is still relevant and sends the information in that cookie back to the website. This all means that the company then knows that you have visited the website before. Some cookies are more sophisticated than others and can record information such as how long you have spent on that website, where you have clicked and what is in your shopping bag, providing the business with valuable information. Cookies are good in the way that companies can use this data to provide a better online experience for their customers, however there are some concerns over privacy and how the companies use this data.

The Court of Justice of the European Union (CJEU) has recently ruled that any consent box that are pre-checked within a cookie banner is not legally valid. If you currently have a cookie banner which involves a user having to untick a box to opt out of cookies, then you need to redesign the banner.

The new guidelines the ICO have released also includes the following information that businesses should adhere to:

•    You can never imply that a customer has provided consent. -  Avoid using statements such as “by continuing to use this website you are agreeing to cookies”. Statements such as these do not comply with GDPR (General Data Protection Regulation) which requires the customer to clearly state they want to be part of it. Pre ticked boxes, and sliders defaulted to ‘on’ are also not allowed if the cookies are not essential.
•    Be careful with use of banners and pop ups-  Pop ups highlighting the use of cookies to obtain consent are useful however you need to ensure that non-essential cookies are not used if the customer doesn’t click on the accept button in the banner and instead continues to click on a different part of the page. This is suggesting that they didn’t directly give you permission.
•    Cookie walls are not allowed- You cannot use cookie walls which restrict access to a service until the customer consents to cookies. This is because the customer has no genuine choice to opt out, even if they wanted to.
•    Remember GDPR- If you are a company not in the EEA (European Economic Area) but still do business within Europe, you will still have to comply to GDPR legislation which will impact the use of cookies.

Considering these guidelines, it is important for businesses who currently use cookies to evaluate how they use them and ensure they are being presented to customers in the correct way. If you would like any more information on cookie consent or would like help changing your cookie policy then the DBS web development team will be happy to help. Give us a call on 01522 811688.

Share on...

David’s trip to Everest Basecamp

This September, DBS Director and founder David Clarke undertook a great challenge and trekked to Everest Base Camp. Being thousands of meters above sea level, long days of walking and torrential rainfall meant the trip was far from easy, but made the achievement at the end so much more impressive.

In total the trip took 8 days to get up to base camp and an additional 3 to get back down. During the trip, there were inevitably highs and lows. When I asked David what his favourite part of the trip was he said he had to be the moment he finally arrived at base camp. What was the worst? Day 7 - as it when the altitude sickness kicked in. Nausea, sickness, headaches and eyes that were almost swollen shut made it difficult to get through.

His daily routine started at 6 am when his alarm went off, breakfast was served at 7 am with the walking starting at around 8 am. Most of the days finished around 3 or 4pm.

David decided to take on such a big challenge as he turned 60 earlier on in the year and he thought it was a now or never thing. Would he do something similar in the future? Apparently he has no plans as of yet. But he is having a good think about whether to do high altitude again or not. 17,500 ft is a long way up and puts a big demand on your body.

Finally, I asked If he would recommend other people giving this challenge a go, “Yes, but it needs a huge amount of training and dedication to do it justice”

Well done David, the whole DBS team are really proud of what you’ve done!

Here are some of the amazing pictures from David’s trip:

70408000_10157761079696802_1158101733382029312_n

David had to take a helicopter out of Kathmandu as Lukla Airport was closed due to cloud. They ended up landing 600m below Lukla which added to the trek.

70696101_10157762248976802_658690753043628032_n

Day 1- The trek began with putting duffel bags on yaks and heading for Phakding

70854719_10157762974336802_1664240754219810816_n

Day 3:  The group undertook an acclimatization walk to 3900m. This picture was taken on the descent into Namche Bazar. Torrential rain all day did not make the trek easier!

71178505_10157770686571802_2706133385675276288_n

Day 6: Plastic bottles will be banned on Everest from next year but the photo shows how every bottle of water arrives

70851297_10157776251666802_4235505956277977088_n

Made it to Everest Base Camp. A whopping 5364m high

Share on...

Why is Google Maps not working on my website?


Why-is-Google-Maps-not-working-on-my-websiteMany websites have a Google Map embedded onto their site somewhere, whether this be part of the home page or contact us section to allow potential customers to easily find your business and visit.

If you do have a Google Map embedded on your website, we encourage you to check to make sure it is still working correctly and not showing the following error message:


Google Map error screenshot
What does the error message mean? Well, back in May 2018 Google announced that from July 2018 it would be a requirement for businesses to add billing details with the Google Maps Platform API (an API is something developers can use to request data from another server, for example in the Google Maps case we can send some data to Google’s servers to retrieve information such as driving directions)

You will need a valid API key and a Google Cloud Platform billing account in order to continue using Google maps. Once you have enabled billing, you will gain $200 worth of free usage per month for Google Maps, Routes and Places products. Although a lot of companies do not exceed this monthly limit, we do recommend that your map configuration is reviewed to ensure that you are not paying any unnecessary costs for getting data from the Google Maps Platform.

Maps are an important thing to have on your website as they are extremely useful, so using Google maps, routes and places are all still great features to use, you just need to make these modifications in order to ensure the maps still works effectively on your site.

The DBS team will be happy to help you if you require assistance with obtaining the API key or if you would just like some more information. Give us a call on 01522 811688.

Share on...

DBS named finalists at the Lincolnshire Media Business Awards 2019

Lincolnshire Business Awards 2019- CroppedWe are excited to announce that we have been named as finalists for the Lincolnshire Media Business Awards 2019.

We will be heading to the Awards Ceremony held at the Lincolnshire Showground Epic Centre on 17th October. The awards will see Lincolnshire businesses go head to head for awards across a range of categories voted by a panel of independent judges. The categories range from Apprentice of the Year, Business Person of the Year to Heart of the Community and Innovation Award. With 16 categories, it will be an evening with plenty of amazing winners.

DBS have been nominated for TWO categories this year: Employer of the Year and Digital Campaign of the Year.

The awards are now in their 16th year and it is a great event that shows the efforts of businesses across Lincolnshire. All of the winners are then put forward to with the prestigious Business of the Year Overall winner.

Commenting on being shortlisted, DBS Director Julie Priestley said. “We are delighted to be finalists for both the Employer of the Year and Best Digital Campaign awards.  It makes great business sense to us to invest in our team, they are the heart of DBS Internet Marketing and are continually striving to achieve great results for all our clients.  We are looking forward to an evening celebrating all the amazing local businesses in Lincolnshire. It should be a great evening.”

We are so proud to be finalists and are looking forward to the awards ceremony as it’s a great evening and its lovely to be able to celebrate the amazing achievements of local businesses.

Share on...
Leave a review